How can I return or exchange a Moto SoulX Product ?
At Moto Soulx, returning or exchanging your riding gear is simple. Just contact customer support within 10 days of receiving your order, provide your order number and reason for return, and follow the provided instructions to send your item back in its original condition. Once the return is processed, you’ll receive a refund or an exchange as per your request.
Can I get a refund?
Yes, you can get a refund as long as you meet our return policy requirements. Typically, this means contacting customer support within the specified return period (usually 10 days), ensuring that the product is in its original condition and packaging, and following the provided return instructions. For detailed information and to start the refund process, please reach out to our customer service team.
Can I return or exchange a product purchased online in a sale?
It depends on the terms of the sale. Some sale items may be final sale and not eligible for return or exchange, while others can be returned or exchanged if they meet our standard return policy requirements. Please check the specific sale details or contact customer support for clarification.